| 1. Who is the IRIV for? |
| IRIV PiControl is for system integrators/engineers looking for a robust industrial grade controller and want to leverage on the versatility of the Raspberry Pi ecosystem. |
| 2. What are the key benefits of using IRIV? |
| IRIV PiControl is an industrial grade controller powered by Raspberry Pi Compute Module 4. Leveraging on the Raspberry Pi's versatility, IRIV PiControl is also equipped with multiple industrial friendly interfaces such isolated digital input/output, analog input, RS485, RS232 and dual ethernet ports. This will simplify the process of deploying a Raspberry Pi for industrial application. |
| 3. What industries can benefit from IRIV? |
| IRIV PiControl is designed for IR4.0 application where it acts as the gateway or edge controller in between the local devices and the cloud/server. It can be deployed to various industries such as manufacturing, agriculture, solar, public infrastructure/utilities, transportation and many more. |
| 4. Can IRIV be integrated with existing industrial system? |
| Yes, IRIV PiControl features multiple interfaces to communicate with the existing industrial system. eg: RS485, RS232, dual ethernet ports (one for OT and another one for IT). |
| 5. What software use with IRIV? |
| Thanks to the open ecosystem of the Raspberry Pi, it's supported by lots of open source software such as Python, NodeRed and Grafana. Paid software like CodeSys and Ignition is also available if it's more preferable. |
| 6. Do you ship Oversea? |
| Yes, we ship our products from Malaysia. The buyer is responsible for the shipping costs and any import duties applicable in the destination country. |
| 7. Do you help integrate IRIV with our machine? |
| As a brand owner, we only provide the hardware solution. However, we do have a few partner system integrators who might be help you out. |
| 8. Is there a community or forum related to IRIV? |
| Currently not yet. But users can always reach out to the Cytron's professional Genies team and they will be more than happy to help. Besides, users can also post to cytron's technical forum available at http://forum.cytron.io. Since the IRIV PiControl is powered by Raspberry Pi, there are lots of community support and forum out there especially on the software and application. This is the beauty of Raspberry Pi's open ecosystem. |
| 9. What kind of technical assistance or troubleshooting support is available if we encounter issues with IRIV? |
| Yes. We're Raspberry Pi official Design Partner and we're able to customize the controller base on your requirement. Non-recurring engineering (NRE) cost and MOQ will be applied. You may email to design@cytron.io for customize request. |
| 10. Can IRIV be customized to fit our specific industrial processes? |
| Yes. We're Raspberry Pi official Design Partner and we're able to customize the controller base on your requirement. Non-recurring engineering (NRE) cost and MOQ will be applied. You may email to design@cytron.io for customize request. |
| 11. What is the warranty and support policy for IRIV? |
| Warranty period for IRIV PiControl is one year, charges might be applied for repairing work after the warranty expired. And for technical support, it will be life time. |
| 12. What level of technical expertise is required to implement IRIV in our operations? |
| It's preferable to have knowledge/experience on the Raspberry Pi ecosystem and some basic knowledge about industrial protocol and interfaces. |
| 13. What are the security features and measures in place when using IRIV in industrial applications? |
| Software security will be the responsible of the software developer as Cytron is only the hardware designer and manufacturer. We do not provide any software solution. However, IRIV PiControl is equipped with a Crypto Authentication IC ATECC608B and the software developer may utilize it for security features. |
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